GHL TECHNICAL & WORKFORCE INTELLIGENCE SYSTEMS SPECIALIST
Smart CV Inc. | Smart CV Workforce Intelligence
Location: Remote / Work From Home
Employment Type: Full-Time Independent Contractor
Department: Technology, Systems & Platform Operations
Reports To: Executive / Leadership Team
Market: Canada & International Markets
About Smart CV Inc.
Smart CV Inc. is a Canadian company established in 2018, specializing in career, talent and workforce intelligence solutions.
We help organizations make better-informed decisions across recruitment, talent assessment, employee development, leadership and workforce planning.
Smart CV combines professional recruitment expertise, behavioural insights, technology and AI-assisted analysis to provide practical, data-informed solutions throughout the talent lifecycle.
Our Workforce Intelligence solutions include:
Smart Verify™ Index – AI-assisted professional reference verification and workforce insights
TALEA™ Performance Index – behavioural and talent assessment insights
Smart Leader DNA™ Index – leadership behavioural and performance insights
Career Accelerator – structured career development and coaching
Our Values
We believe in:
Human expertise supported by technology
Integrity and professionalism
Innovation and continuous improvement
Data-informed decision-making
Excellence and accountability
Creating better outcomes for organizations and people
The Opportunity
Smart CV is seeking a highly capable GHL Technical & Workforce Intelligence Systems Specialist to manage and continuously improve the technology and systems supporting our Workforce Intelligence platform.
This is a hands-on technical role involving GoHighLevel (GHL), CRM management, workflows, automation, assessments, websites, integrations, troubleshooting, quality assurance and client customization.
The successful candidate will work closely with Leadership, Sales, Marketing, Client Success and Technical Teams, including participating in client technical meetings to understand requirements and develop practical solutions.
Key Responsibilities
Manage and maintain Smart CV's GoHighLevel (GHL) environment and CRM
Build, maintain, test and optimize workflows and automations
Manage pipelines, forms, surveys, calendars, custom fields, tags and system configurations
Maintain the technical infrastructure supporting Smart Verify™, TALEA™, Smart Leader DNA™ and Career Accelerator
Build and maintain websites, landing pages, funnels and assessment pages
Manage assessment forms, questionnaires, conditional logic, data capture and automated processes
Troubleshoot GHL, workflow, website, automation, integration and data issues
Develop and implement approved client customizations
Participate in client-facing technical discovery meetings
Translate business and client requirements into practical technical solutions
Assess technical feasibility, dependencies, risks and implementation requirements
Conduct quality assurance and testing before system changes are deployed
Maintain technical documentation and standard operating procedures
Identify opportunities to improve, automate and simplify internal processes
Work with Sales and Leadership to ensure client expectations align with technical capabilities
Support implementation of new products, assessments, integrations and technical projects
Qualifications & Skills
Strong hands-on experience with GoHighLevel (GHL)
Strong CRM, workflow and automation experience
Experience with forms, surveys, funnels, websites and landing pages
Strong troubleshooting and problem-solving abilities
Excellent attention to detail
Ability to translate business requirements into technical solutions
Strong written and spoken English
Comfortable participating in client-facing technical meetings
Strong organizational and project-management skills
Able to work independently and manage multiple priorities
Strong computer and digital skills
Ability to learn new technologies and systems quickly
Preferred Experience
Experience with any of the following is an asset:
Advanced GHL administration
HR, recruitment or workforce technology
SaaS platforms
Assessment platforms
APIs and webhooks
HTML/CSS/JavaScript
Website development
Domain and DNS management
Automated reporting
Business process automation
AI-enabled platforms
Ideal Candidate
The ideal candidate is:
Technical • Analytical • Detail-Oriented • Proactive • Accountable • Organized • Solutions-Focused • Client-Focused • Communicative • Adaptable
We are looking for someone who does more than simply fix technical problems. The successful candidate should continuously look for ways to improve, automate, simplify and strengthen Smart CV's systems and client solutions.
Work-From-Home Requirements
The successful candidate must have:
A dedicated professional home-office/workspace
A reliable computer suitable for technical and business work
Stable, reliable high-speed internet
A professional environment suitable for virtual meetings
Ability to work independently and maintain consistent working hours
Role Objective
The successful candidate will be responsible for the technical execution, maintenance and continuous improvement of the systems powering Smart CV Workforce Intelligence.
The role extends beyond GHL administration to include assessments, products, websites, CRM infrastructure, workflows, automation, integrations, client customizations and digital experiences.
The objective is to ensure Smart CV's technology is reliable, scalable, accurate, secure, user-friendly and continuously improving.